Once your application has been received it takes around 10 days to process. Once approved, your terminal will be delivered to you for installation. Applications that have been incorrectly completed may take longer to process.
The fixed monthly pricing structure is available with any Countertop and Mobile EFTPOS terminal with plans starting from as little as $45 per month.
With our EFTPOS Plans, you can select one of seven plans that best suit your business and enjoy the freedom that comes with:
First Data Merchant Solutions will submit the previous day’s transactions at 10am AEST/ AEDT on banking days via the industry’s settlement process, Bulk Electronic Clearing System (BECS), for routing to your bank.
The ability to accept credit card payments is equivalent to giving you an unsecured line of credit; therefore all applications are subject to a review of business credit history.
When you call our helpdesk, you may be asked a variety of questions so we can verify your identity. You will have to provide us with your merchant ID, terminal ID, business name and contact name. Additional questions may include specifics about:
These questions can be answered by looking at your terminal receipts, settlement dockets, bank statements or (RAM) online reporting application. Our friendly helpdesk staff will guide you through the process.
Kindly contact our Helpdesk on 1800 243 444 for further assistance. When you call our helpdesk, you may be asked a variety of questions so we can verify your identity. Please be ready to provide us with:
Please note: RAM passwords are reset every 30 days for security reasons.
If you currently do not have an Amex or Diners merchant number, please contact Amex (1300 363 614) or Diners (1300 360 060) to request for a new merchant number.
If you have an existing Amex or Diners number, please go to our Forms & Guides page and download the relevant form.
Note: If there has been a change of directors or owners, please click here to access the applicable request form.
The existing EFTPOS facility is the legal responsibility of the old owner. The existing owner can assist in transitioning the ownership by completing the relevant form on our Forms & Guides page.
Kindly contact our VPOS support team on 1800 625 171 for further assistance.
Processed transactions can be retrieved by logging in to your Remote Access Module (RAM).
A transaction listing can be searched by using the following requirements:
For further information on retrieving your transactions, please follow your RAM user guide to help you with a step-by-step guided instruction.
Kindly contact our terminal support team on 1800 243 444 for further assistance.
Please reference your terminal user manual located on our Forms & Guides page.
Kindly contact our helpdesk on 1800 243 444 for further assistance. When you call our helpdesk, you may be asked a variety of questions so we can verify your identity. Please be ready to provide us with:
Kindly follow the instructions on the letter. If you have further queries regarding this letter please contact our helpdesk on 1800 243 444 for further assistance. Please note: the following information will be required when contacting our helpdesk:
Kindly contact our helpdesk on 1800 243 444 for further assistance.
There is an increased risk of fraud with accepting cards and this is more prevalent with Card Not Present transactions (transactions where the cardholder is not at your business with their card) as you can not verify that the person using the card is the owner of the card.
Unfortunately, chargebacks are part of accepting cards and they cannot be avoided completely but you can ensure that your card acceptance procedures minimise any risk to your business.
If you are ever suspicious of a transaction, you can perform some additional verification steps to help verify that the person giving you the card number is in the real cardholder. An authorisation only confirms that funds are available at the time of the transaction and that the card has not been reported lost or stolen. It does not guarantee that the person quoting the card number is the owner of the card or is entitled to use the card.
If a sales opportunity is too good to be true, it potentially could be. For more information please visit our Forms and Guides page. If you have any doubts, you can always contact the First Data Merchant Solutions Fraud team on 1800 FRAUD 8 (1800 372 838) and they can further assist you.